FAQ

How long does my film take to be processed?  

We now offer 2 types of service:

STANDARD: Our standard Processing and Scanning options work to a 2/3 day turn around (excluding weekends).

7 DAY: The Rapid Eye 7 day deal is back! This deal gives our team more time to process your film, giving you a great low price with out losing any quality. With the 7 day deal, turnaround time excludes the weekends.

 

When can I pick up my negatives? 

We will email you once your negatives are ready to collect. You collect your negatives from Rapid Eye Darkrooms, 79 Leonard St, London EC2A 4QS. Our opening times are from 9am - 6pm, Monday - Friday, 12pm - 6pm Saturday.

 

How long will you keep my negatives in storage?

We keep your negatives for 1 month. Any uncollected negatives that are still in storage after this time will be disposed of. 

We have a limited amount of space for archiving negatives and need to make room for newer jobs. This is why we keep them in storage for a set period.

 

I haven't received my WeTransfer email?

If it has one day over your chosen turnaround time, and you have not received your WeTransfer files, please check your junk folder before emailing us. 

 

When can I drop off film in person?

You can drop off film at our Rapid Eye Store, 79 Leonard St, London EC2A 4QSOpen Times: Monday - Friday from 9am - 6pm  and Saturdays from 12pm - 6pm.

 

Can I post my Film?

Yes, you can post your film by post office or courier. If it needs to be signed for, please arrange for times to be between 9am - 6pm Monday to Friday If sending your films through the post, send them to: Rapid Eye Darkrooms, 79 Leonard St, London EC2A 4QS, please do not forget to add your Order Number and your name in the parcel.

 

Do you accept Remjet Films? 

Unfortunately we do not process/accept remjet films at this stage.

 

Can I process E6 film at Rapid Eye?  

Although we can cross process E6 through C41 processes, we are able now to process it as standard E6 for longer turnarounds only, at additional costs. 

Please be informed that by cross processing E6 your positive slide film will show unpredictable outcomes on a negative film strip. 

 

What's your return policy of film purchases?

We are afraid that all film sales are final and excluded from refunds and/or exchanges once they leave our store. Please chck our Returns Policy Page for more information. 

 

Do you take passport photos?

Unfortunately, we DO NOT provide passport picture services. We recommend seeking assistance from alternative photography establishments.

 

Digital C type Printing through external website  FAQ

We use an external website for digital print ordering.  This is to simplify web to print ordering.  Unfortunately we could not find a third party system to integrate with Shopify which is why you will need to set up another account to use this service.

 

  • Can I upload the files from different devices/ social media?
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    You can upload the files from any device. Also, there’s an option to upload the images from social media like: Instagram, Facebook, Dropbox and Google Drive. 

    Please keep in mind that the files imported from Instagram and Facebook might be compressed which might affect the quality of the image, especially with the large prints.

     

  • Is there a number limit for printing the images?
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    No. There’s no limit. You can order as many prints you like. Please always double check the amount of the images selected before completing the order.

     

  • Can I print different sizes of the same image?
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    Yes. There’s an option for you to choose different sizes and the amount of copies for each print. For example: If you want to order ten 6x4 images, click on the “Select All” on the top right corner and then “Add sizes”. Choose your size for the prints and the amount of copies you would like to order (please be aware that all images will have the same size you chose). Hit done. If you would like to add the same image for printing using different sizes, click on your chosen image and choose a different size. When you choose your image and the size, there’s an option for you to centre the image or shrink to fit. Please follow the blue lines around the image. This is the guidance for the final crop. If the file is 6x4 format but you would like to print it in 6x6 format, by using the shrink to fit option, the image will come with the white border on the side. 

     

  • Can I change the crop of the image?
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    When you review your order, you’ll be able to see the final crop of the images (follow the blue lines). If you don’t like the crop, you can change it by dragging the image up or down to choose your final crop.

     

  • What are my order options?
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    We offer different options for finishing off your prints. There are two different paper types that we use: Fuji Matt and Fuji Gloss. We also offer the images without the border or with 5mm white border around the image (free of charge). However, if you would like to have a bigger border than 5mm, you will need to create your own size of the border for eg in Photoshop and then choose the option without the border for your final print. Your final images will be supplied in a protective flexible sleeve (free of charge- for pick up in store orders please bring appropriate packaging). To keep your prints safe and clean, we also offer Presentation Boxes at additional costs.

     

  • I have special requirements for my order. How can I add a comment to my order?
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    After you choose your options for your final prints, there is a section under the “Presentation Box” which allows you to add additional comments to your order.

     

  • I have a “Promo Code”. How can I use it?
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    When you add your order to the cart, it will take you to the Check Out. Please review your order and if you would like to make any changes, you can always go back before the Check Out. If you’re happy with your order and you would like to use the discount code, simply click on “Promo Code” under the Check Out. 

     

  • How can I receive my order?
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    We offer two different options. We can either post it to you with additional cost or you can collect your order in store (free of charge). If you pick up your prints in store, please follow the address  guidelines shown on the map. If you would like your order to be delivered to your address, please fill out the shipping information.

     

  • How can I pay for my order?
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    You can pay for your order by Debit or Credit Card (we accept Visa, MasterCard, American Express) or PayPal.



  • Why did my final order have a different price at the check out?
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    When you make an order at the beginning, the cost of the prints does not include the VAT of 20%. Additional charges are calculated at the end of the checkout process.